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As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

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Southwark Council (202408423)

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Decision

Case ID

202408423

Decision type

Jurisdiction

Landlord

Southwark Council

Landlord type

Local Authority / ALMO or TMO

Occupancy

Secure Tenancy

Date

26 March 2026

Background

  1. The resident lives in a first-floor bedsit. He is unhappy with the hot water pressure in the property.

What the complaint is about

  1. The complaint is about the landlord’s handling of the hot water pressure.

Our decision (determination)

  1. We have not investigated the resident’s complaint because it is outside of jurisdiction.

Reasons

  1. We cannot investigate complaints on which we have already issued a decision.
  2. We have already issued a determination of the resident’s complaint under reference number 202407299.