Sandwell Metropolitan Borough Council (202326168)

Background

1. In January 2023 the resident queried the parking arrangements for the block. Later that month she began reporting disputes with her neighbours regarding the parking and an anti-social behaviour (ASB) case was opened. Between March and September 2023, the resident reported further incidents with her neighbours. When the resident raised a complaint, she was still experiencing issues with her neighbours. She told us she has since moved from the property.

What the complaint is about

2. The complaint is about the landlord’s response to:
   1. Reports of ASB.
   2. Requests for information regarding parking and boundaries for the block.

Our decision (determination)

3. The complaint was resolved with intervention.

We have made recommendations for the landlord to put things right.

Summary of reasons

4. At the end of the complaints process, the landlord offered the resident £100 as a goodwill gesture. We spoke to the resident as part of our investigation who said she would be willing to resolve the complaint if the landlord increased its compensation offer to £500.
5. We contacted the landlord on and provided it with a summary of our understanding of events. This included some comments on areas that could have been handled better, such as the options it had available to deal with the ASB, and what the landlord could do to resolve the resident’s complaint.
6. Following our correspondence, the landlord offered to pay the resident £500 compensation as means to resolve the complaint.
7. We are therefore satisfied that, following our intervention, the landlord has agreed to take actions to remedy the matters.
8. Subject to the landlord paying the compensation, we are satisfied the complaint will be resolved with intervention.

Recommendations

The complaint has been resolved with intervention on the basis the landlord follows our recommendations.