Poplar Housing And Regeneration Community Association Limited (202431376)

Background

1. The resident reported antisocial behaviour (ASB) involving noise disturbances from parties, inappropriate parking, blocked pathways due to bins and motorcycles, and a neighbour misusing the communal space for business activities.

What the complaint is about

2. The resident’s complaint is about the landlord’s handling of ASB reports.

Our decision (determination)

3. The complaint about the landlord’s handling of ASB reports is outside of our jurisdiction to consider.

Summary of reasons

4. We may not investigate complaints that have already been determined by our service. In this case, the complaint that was brought to us was about the landlord’s handling of various antisocial behaviour concerns. The landlord’s final response to this complaint was set out in its letter dated 20 August 2024.
5. The landlord’s letter of 20 August 2024 was considered as part of an earlier investigation we completed under our reference 202331942. A determination was issued on 30 July 2025. As these matters have already been investigated and determined by us, our service will not revisit them.