Islington Council (202014174)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). A data breach. The resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Lambeth Council (202119227)
The complaint is about the landlord’s: Response to reports concerning repairs to a leaking pipe and subsequent damp and mould. Record keeping. Complaint handling.
Lambeth Council (202213073)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repair issues - including a leak, damp and mould, and issues with her handrail. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Leeds City Council (202118186)
The complaint is about: The landlord’s response to the resident’s report of an unsafe garden wall and its handling of the associated repairs. The landlord’s handling of the resident’s complaint.
Leeds City Council (202220418)
The complaint is about the landlord’s handling of the resident’s reports of damp and condensation in the property.
Lincolnshire Housing Partnership Limited (202122377)
This complaint is about: the landlord’s handling of the resident’s reports of animal cruelty by a neighbour; the landlord’s decision not to open an antisocial behaviour case regarding the resident’s neighbour; the landlord’s handling of allegations of staff misconduct; the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202107935)
The complaint is about the time taken to complete the sale of the resident's property.
London & Quadrant Housing Trust (L&Q) (202110801)
The complaint is about the landlord’s handling of: The resident’s reports of leaks. The associated damp and mould in their home. Reports of blockages to the kitchen and bathroom sinks. Complaint.
London & Quadrant Housing Trust (L&Q) (202126529)
The complaint is about the landlord’s: Response to recommendations from an occupational therapist for adaptations at the property; Complaint handling.
Longhurst Group Limited (202116910)
The complaint is about the landlord’s handling of the resident’s reports of pests in the loft and walls.