We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about the landlord’s handling of: The resident’s enquiries about her service charge. A repair to the resident’s shower. The resident’s complaint and its decision to retract an offer of extra compensation in relation to a broken vase.
The complaint is about: the condition of the property when let; the landlord’s handling of repairs after the resident moved into the property, and; the provision of information about asbestos in the property.
The complaint is about the landlord’s response to the resident’s: Request to have a full refund of surplus water charges which was billed in error. Associated complaint.
The complaint is about: The landlord’s handling of repairs to the resident’s fence. Information provided by the landlord in relation to responsibility for fence repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of ASB and noise disturbance. Response to the resident’s concerns about an external light being connected to her electricity supply. Response to the outstanding repairs and the windows obstructing the gate when opened. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The window repair issues.
The complaint is about:
This complaint is about the landlord’s response to: The resident’s reports of a faulty central heating system within the property. The resident’s request for repairs to the shed and query regarding its ownership. The resident’s reports about the conduct of the landlord’s staff member.
The complaint is about the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will also look at the landlord’s: Complaint handling; Record keeping.
The complaint is about the landlord’s: Handling and management of repairs to reinstate heating and hot water in the property. Response to the resident’s reports of outstanding repairs within the property. Response to the resident’s reports that the property was inaccurately advertised as a ground floor property. Provision of information about asbestos in the property. Provision of information about carbon monoxide detectors in the property. The landlord’s handling of the resident’s complaints has also been investigated.