Notting Hill Genesis (NHG) (202212007)
This complaint is about: The landlord’s handling of the service charge account which resulted in an overcharge. The landlord’s handling of the associated formal complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Poplar Housing And Regeneration Community Association Limited (202110576)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); request to be rehoused; associated complaint.
Royal Borough Of Greenwich (202203567)
The complaint is about the landlord’s handling of kitchen extractor fan repairs. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing Group Limited (202116184)
The complaint is about the landlord’s handling of: the resident’s transfer request; and the associated complaint.
Southern Housing Group Limited (202116632)
The complaint is about the landlord’s response to the resident’s reports of an upsurge of waste into his property from the communal drains. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202215678)
The complaint concerns: The standard of garden maintenance on the resident’s estate The condition of the estate’s signage. The associated formal complaint into these issues.
Thirteen Housing Group Limited (202213991)
The complaint is about the landlord’s handling of the resident’s request: To repair a broken window in the outbuilding; and To set up a direct debit for his rent payments.
Broxtowe Borough Council (202222398)
The complaint is about the landlord’s handling of: Maintenance to a hedge in the resident’s back garden. The associated complaint.
Clarion Housing Association Limited (202125916)
The complaint is about: The landlord's response to a property leak and subsequent remedial repairs. The landlord's handling of the associated complaint.
Lambeth Council (202127410)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the bathroom.