Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Home Group Limited (202117203)

The complaint concerns the landlord’s handling of: The resident’s reports of no heating and hot water. The related complaint.

Incommunities Limited (202012539)

The complaint is about the landlord’s handling of:

London & Quadrant Housing Trust (L&Q) (202114933)

The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). Counter allegation of noise nuisance made about the resident. Staff behaviour.

London & Quadrant Housing Trust (L&Q) (202203890)

The complaint is about the landlord’s handling of the resident’s: Reports of recurring leaks at her previous home. Move to another home due to disrepair issues. Complaints.

London Borough of Ealing (202210861)

The complaint is about the landlord’s: Response to the resident’s concerns that there was a drainage problem at her property. Complaint handling.

London Borough of Hackney (202200920)

The complaint is about the landlord’s handling of: the resident’s reports of repeated leaks from a neighbour’s property; and the associated complaint.

London Borough of Redbridge (202210856)

The complaint is about the landlord’s: Handling of the damp and mould repairs at the resident’s property. Response to the resident's reports of damage following damp related repairs. Complaint handling.

South Cambridgeshire District Council (202216493)

The complaint is about the landlord’s: Response to repairs reported during the defect period. Handling of the complaint.

Wolverhampton City Council (202209800)

The complaint is about the landlord's handling of the resident’s request for: call backs under the single point of contact arrangement (SPOC); and the removal of its SPOC.

Camden Council (202117312)

The complaint relates to; The landlord’s management of the mutual exchange application. The landlord’s management of their complaint. The landlord’s record keeping.