Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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GreenSquareAccord Limited (202110891)

The resident complained about: How the landlord handled concerns he raised about repairs to:

Haringey London Borough Council (202124402)

The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the resident’s reports of mould in the property. This investigation has also considered the landlord’s handling of the complaint.

Haringey London Borough Council (202200806)

The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the landlord's handling of this complaint. The Ombudsman has also considered the landlord's record keeping.

Home Group Limited (202126796)

The resident’s complaint is about: The landlords handling of the resident’s dissatisfaction with the standard of communal cleaning. The landlords handling of the resident’s dissatisfaction with the grounds maintenance contract. The landlord's handling of the resident’s complaint and level of redress offered. The level of increase in service charges.

Hyde Housing Association Limited (202103794)

The complaint is about the landlord’s responses to: Repairs in the property. Reports of intermittent heating and hot water.

Hyde Housing Association Limited (202104715)

This is about the landlord’s handling of the residents request for an explanation of the difference between the estimated and actual charges for the financial years 2017/18, 2018/19 and 2019/20.

Islington Council (202116228)

The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB) reported up to 19 March 2021; handling of the resident’s reports of ASB reported after 19 March 2021; response to the resident’s concerns that the landlord’s staff racially discriminating against her; complaint handling. The reports also examines the landlord’s consideration of the resident’s vulnerabilities.

London & Quadrant Housing Trust (202015069)

The complaint is about the landlord’s: Decision making around a store cupboard in a communal area. Level of communication. Complaint handling.

London & Quadrant Housing Trust (L&Q) (201914143)

This complaint is about the landlord’s: Handling of a management transfer from October 2019; Complaint handling.

London & Quadrant Housing Trust (L&Q) (202007203)

The complaint is about the landlord’s: Response to the resident’s concerns about damaged internal doors; Response to the resident’s reports of defective windows; Handling of hallway decorating works; Response to issues raised at the start of the tenancy; Complaint handling.