Retirement Villages Ltd (202121821)
The complaint is about: The landlord’s response to concerns about lift repairs. The resident’s request for compensation. The landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hammersmith and Fulham Council (202015474)
The resident has complained about the landlord’s handling of: An application to split the household. The subsequent formal complaint.
London & Quadrant Housing Trust (202206543)
The complaint is about the landlord’s response to reports that the resident’s window had been broken.
London & Quadrant Housing Trust (L&Q) (202203033)
The complaint is about the landlord’s: Handling of the resident’s request not to return to her property following a decant and later request for a transferred to a different property ; Handling of the resident’s concerns about the condition of her property and the associated repair works, including the removal of her laminate flooring; Decision to take rent arrears enforcement action, and its handling of communication around this; Handling of reports that the resident had been injured due to the condition of the property; Handling of the resident’s personal information; Complaints handling.
Northumberland Council (202211307)
The complaint is about the landlord’s response to the resident’s request for heating to be installed in the porch of his property.
Sandwell Metropolitan Borough Council (202117544)
This complaint is about the landlord's: Response to the resident’s reports of ASB by his neighbours. Response to the resident’s concerns that it did not take his vulnerabilities into account when dealing with his reports of ASB. Handling of the associated complaint.
Southern Housing Group Limited (202204459)
The complaint is about the landlord’s handling of: The resident’s improvement request. The associated complaint.
A2Dominion Housing Group Limited (202002090)
The complaint is about the landlord’s response to the resident’s concerns about: his application to purchase a property through the right to buy scheme; disrepair at his property, including a pest infestation, damage to the walls, and damp and mould; the landlord’s handling of his decant into temporary accommodation; his request for a property transfer. The Ombudsman has also identified that the landlord’s complaints handling requires investigation.
Birmingham City Council (202127395)
The complaint is about the landlord’s response to the resident about damaged door handles and its obligation to repair or replace them.
Clarion Housing Association Limited (202219504)
The complaint is about the landlord’s handling of the resident’s request for a management move.