Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Sanctuary Housing Association (202111250)

The complaint is about the landlord’s response to the resident’s: Reports of noise disturbance. Request to be transferred into a suitable property. Related complaint.

Sheffield City Council (202110792)

The complaint is about the landlord’s handling of: A leak affecting the communal area and the associated remedial repairs. The resident’s complaint.

The Abbeyfield Society (202127722)

The complaint is about the landlord’s response to: The resident’s concerns about the fire safety issues related to a stairlift in the property and the external fire escape. The resident’s concerns about the suitability of a neighbouring tenant in the building. The resident’s concerns about the treatment of staff in relation to Covid vaccinations.

The Guinness Partnership Limited (202209462)

The complaint is about the landlord’s: handling of repairs to the property; response to the resident’s reports regarding staff conduct; communication and complaint handling, including the level of compensation offered.

West Kent Housing Association (202206320)

The complaint is about the landlord’s handling of the resident’s reports of the garden flooding, the associated works, and offer of compensation. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Birmingham City Council (202106463)

The complaint is about the landlord’s response to the resident’s reports about a leak in an airing cupboard. The Ombudsman has also considered the landlord’s complaint handling.

GreenSquareAccord Limited (202207660)

The complaint is regarding the landlord’s response to the resident’s: Concerns about the standard of service relative to the service charges. Request for a housing transfer. Associated formal complaint.