We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202448010 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident raised a complaint with the landlord about […]
Decision Case ID 202504543 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 11 December 2025 Background On 3 November 2023 the resident reported a leak from the […]
The landlord did not follow its complaints policy. For example, it added an unnecessary extra stage which delayed resolution and increased effort for the resident. While it offered some compensation, it did not fully recognise the impact of its failings or identify learning opportunities.
Decision Case ID 202319430 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 11 December 2025 Background The resident’s flat was a new build. When the resident moved in […]
Decision Case ID 202402351 Decision type Investigation Landlord Radcliffe Housing Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident lives with her daughter, who has mobility and […]
Decision Case ID 202412367 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident lives in a ground floor 1-bedroom flat with his partner and […]
Decision Case ID 202415013 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The complaint which was made to the landlord was submitted as a group […]
Decision Case ID 202435787 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background On 2 December 2024 the resident called the landlord to report a […]
Decision Case ID 202335826 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background In January 2023 the resident reported damp and mould in the bathroom. She […]
Decision Case ID 202216028 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 10 December 2025 Background The resident complained to the landlord as she was unhappy with how […]