Clarion Housing Association Limited (202015970)
The complaint is about the landlord’s: Response to the resident’s reports of damage to the property’s front door. Delay in setting up the resident’s rent and service charge account. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hammersmith and Fulham Council (202012724)
The complaint is about the landlord’s handling of the resident’s: reports of boiler repairs prior to September 2020. reports of boiler repairs in September 2020. complaint that the landlord’s contractor damaged her flooring. subsequent formal complaint.
Irwell Valley Housing Association Limited (202111977)
The complaint is about the landlord’s handling of the sale of the resident’s shared ownership property.
London & Quadrant Housing Trust (202017302)
The complaint is about: the landlord’s handling of the resident’s report of a faulty boiler. the landlord's complaint handling.
London & Quadrant Housing Trust (202100650)
REPORT COMPLAINT 202100650 London & Quadrant Housing Trust 11 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
North Kesteven District Council (202109476)
The complaint is about the landlord’s handling of the resident’s reports of drainage issues at their property.
Optivo (202010395)
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) from her neighbour; response to the resident’s reports of overgrown bushes at her property; response to the resident’s request for the windows at her property to be replaced.
Peabody Trust (202101739)
The complaint is about the landlord’s response to the resident’s report of damage caused to her kitchen worktop by its contractor.
Places for People Homes Limited (201914946)
The complaint is about how the landlord communicated with the resident in relation to a gas safety check appointment.
Settle Group (202107882)
The complaint is about the landlord’s decision to rent an area of land near the resident’s home to private owners.