The Guinness Partnership Limited (202212457)
The complaint concerns the landlord's handling of the resident's reports of damp and mould. The Ombudsman investigated the landlord's complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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The Riverside Group Limited (202108674)
The complaint is about: the landlord’s handling of the resident’s reports that she was experiencing antisocial behaviour (ASB); the landlord’s handling of the resident’s reports that her neighbour’s CCTV was impinging on her privacy. This report also considers the landlord’s complaint handling.
Tower Hamlets Homes (202127944)
The complaint is about the landlord’s response to the resident’s concerns about her service charge calculations.
Waverley Borough Council (202219548)
The complaint concerns: How the landlord handled a leak in the resident’s property. How it handled the repairs in the property following the leak. The conduct of its staff members who spoke to the resident about the leak.
Westminster City Council (202219727)
The complaint is about the landlord’s: Response to the resident’s reports of noise. Handling of the associated complaint.
Wythenshawe Community Housing Group (2) Limited (202117043)
The complaint is about the landlord’s handling of the resident’s rent account.
A2Dominion Housing Group Limited (202106413)
The complaint is about: The landlord’s handling of repairs to the resident’s property following a leak. The landlord’s complaint handling.
A2Dominion Housing Group Limited (202121164)
The complaint is about the landlord’s: Response to the resident’s concerns about her oven and kitchen units. Complaint handling.
Camden Council (202204295)
The complaint is about the landlord’s: response to the resident’s reports of smoke and fumes entering her property; complaints handling.
Clarion Housing Association Limited (202113849)
The complaint is about the landlord’s response to: The resident’s concerns about accessing its online resident portal; The resident’s request to change to a sole tenancy; The resident’s concerns about information sent to the Department of Work and Pensions (DWP); The resident’s reports of a data breach. This report will also look at the landlord’s complaint handling.