Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Leeds City Council (202122232)

The complaint is about the landlord’s handling of the resident’s kitchen replacement and associated works. The landlord’s complaints handling has also been investigated.

Lewisham Council (202217011)

This complaint is about the landlord’s handling of: The resident’s reports of water ingress and damp and mould in her property. The associated complaint.

London & Quadrant Housing Trust (L&Q) (202114384)

The complaint is about the landlord’s response to the resident’s request for: A window to be installed in her property. A fence to be installed outside her property. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.

London & Quadrant Housing Trust (L&Q) (202216196)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour from a neighbour. The Ombudsman has also considered the landlord’s handling of the resident’s formal complaint as part of this investigation.

London & Quadrant Housing Trust (L&Q) (202222022)

The complaint is about the landlord’s response to: A previous agreement regarding contractors attending the resident’s property. External decorating to windows and doors as part of its major works programme. Repairs to the front and rear doors. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.

London Borough of Hackney (202102368)

The complaint is about: The resident’s request for a new bathroom and a new front door. The landlord’s response to the resident’s reports of mould in her bathroom. The Ombudsman will consider the landlord’s complaint handling.

London Borough of Newham (202115536)

The complaint is about the landlords handling of the residents reports of noise nuisance. This investigation has also considered the landlords complaint management.