Midland Heart Limited (202015312)
The complaint is about the landlord’s handling of boiler repairs in the resident’s property since May 2020 and his request for compensation.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Barking and Dagenham Council (202112565)
This complaint is about the landlord’s: Handling of the resident’s application for a landlord licence; Response to the resident’s concerns about its administration of a major works notification and service charges; complaint handling.
Kingston upon Thames Council (202116744)
This complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from several neighbouring properties; The landlord’s complaint handling.
London & Quadrant Housing Trust (202015494)
This complaint is about the landlord’s handling of the resident’s noise nuisance reports.
London Borough of Hounslow (202201697)
The complaint is about the landlord’s handling of the resident’s reports of damp in his living room.
Notting Hill Genesis (202117181)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the heating and hot water. The associated complaint handling.
Onward Homes Limited (202120506)
The complaint is about the landlord’s handling of: The resident’s reports of a faulty washing machine, and request for a smart meter. The associated formal complaint.
Onward Homes Limited (202121493)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property.
Wandsworth Council (202118003)
The complaint is about the landlord’s: request to access the resident’s property due to a leak in her neighbour’s property; response to the resident’s reports that the windows in her property required renewal.
Anchor Hanover Group (202202623)
The complaint is about the landlord’s response to the resident’s request for the lock to be reinstated on the back gate of the property.