Hyde Housing Association Limited (202112348)
The complaint is about the landlord’s: response to the resident’s concerns about the provision and delivery of communal cleaning to the block; and complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Lambeth Council (202221323)
The complaint is about the landlord’s handling of repairs including leaks from a downpipe and blocked guttering. The Ombudsman has also considered the associated complaint handling.
London Borough of Hillingdon (202201619)
This complaint is about the landlord’s handling of reports of poor workmanship relating to balcony repairs.
Stonewater Limited (202121185)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas of the building, including exterior and interior lighting, locks to the utility cupboard doors, and a repair to the external front door, being charged for through service charges. Reports concerning inadequate grounds maintenance and cleaning services being charged for through service charges. Associated complaint.
Together Housing Association Limited (202203761)
The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs in the property. The landlord’s response to the resident’s request to have a tenancy warning removed. The landlord’s handling of the resident’s complaint.
Havering Council (202119533)
The complaint is regarding; The landlord’s handling of the resident’s request for adaptations to extend the home. The accuracy of information provided by council employees. The landlord’s handling of the arrangement of a surveyor inspection to assess the feasibility of an extension. The landlord’s handling of the resident’s request for information. The Ombudsman has also investigated the landlord’s handling of the resident’s complaints.
Incommunities Limited (202118294)
The complaint is about the landlord’s handling of: The resident’s concerns about the energy efficiency of the property. Repairs to the property. The resident’s request for a management transfer. The associated complaint.
Leeds City Council (202201981)
The complaint concerns the landlord’s handling of a leak into the resident’s property, and its response to the resident’s request for compensation following the leak.
LiveWest Homes Limited (202121410)
The complaint concerns the landlord’s handling of the resident’s mutual exchange.
London Borough of Enfield (202220213)
The complaint is about the landlord’s handling of repairs to the resident’s property, including: damp in the bedroom, loose windows, cracks to the outside of the property, and, mice. The Ombudsman has also considered the associated complaint handling.