Leeds City Council (202217967)
The complaint is regarding the landlord’s: Handling of the resident’s concerns about the maintenance of communal and grassy areas in and around his block. Response to your reports of anti-social behaviour (ASB).
Decisions
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London & Quadrant Housing Trust (L&Q) (202202317)
REPORT COMPLAINT 202202317 London & Quadrant Housing Trust (L&Q) 19 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202215093)
The complaint concerns the landlord’s handling of: The resident’s reports of issues with the ventilation system and reports of damp and mould. The resident’s reporting of a pest infestation. This report has also considered: The landlord’s complaints handling. The landlord’s record keeping.
Peabody Trust (202114107)
This complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman also considered the landlord’s: Response to the resident’s vulnerabilities, health and welfare concerns; Complaint handling.
Places for People Group Limited (202201987)
The complaint is about the landlord’s handling of the resident’s reports of draughts from her windows and doors. The Ombudsman has also considered the landlord’s record keeping.
St Albans City and District Council (202219922)
The complaint is about the landlord’s management of the section 20 consultation regarding service charges for roof renewal. The landlord’s complaint handling has also been investigated.
Cambridge City Council (202223994)
The complaint is about the landlord’s handling of repairs to the communal door. The Ombudsman has also reviewed the landlord’s complaint handling.
Southwark Council (202228633)
The complaint is about the landlord’s handling of: Repair works, including the resident’s concerns about scaffolding and damage to paving slabs. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202109262)
The complaint is about the landlord’s handling of the resident’s: Reports of cracks around the living room window. Complaint.
Metropolitan Thames Valley Housing (MTV) (202227114)
The complaint is about the landlord’s handling of the resident’s reasonable adjustment, including gas safety administration. The Ombudsman has also considered the landlord’s complaint handling.