Richmond Housing Partnership Limited (202203469)
The complaint is about the landlord’s handling of: The resident's reports of recurrent leaks affecting her property. The formal complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing Group Limited (202126196)
The complaint concerns the landlord’s: decision to decline the resident’s request for a priority move. communication and complaint-handling.
Thames Valley Housing Association Limited (202106528)
The complaint is about the landlord’s response to the resident’s reports about: The increase in service charges for the property. The time taken to deliver and the information contained within the landlord’s service charge invoices. The landlord’s handling of the option for a ‘deed of covenant’ to transfer the service charge payments directly to the management company. The landlord’s communication and complaints handling.
Believe Housing Limited (202127840)
The complaint is about the landlord’s handling of repairs to the resident’s bathroom ceiling.
Haringey London Borough Council (202201601)
The complaint is about the landlord’s handling of the replacement of the resident’s back door.
Southwark Council (202125127)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to her front and back doors. The formal complaint.
Clarion Housing Association Limited (202114359)
This complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom and the related remedial works.
Guinness Housing Association Limited (202113524)
The complaint is about the landlord’s response to: Reports of refuse and fly tipping. The storage of the resident’s bike.
Vivid Housing Limited (202014652)
The complaint is about the landlord’s response to the resident’s concerns about: it requesting for the resident to pay the service charge to it directly; its calculation of the service charge.
Wiltshire Council (202108732)
The complaint is about The level of service charge demanded by the landlord following a roof repair. The landlord’s response to the leaseholder’s report of a broken roof tile.