Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Cirencester Housing Limited (202203149)

The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water systems.  The Ombudsman has also considered the landlord’s complaint handling.

Croydon Churches Housing Association Limited (202126515)

  REPORT COMPLAINT 202126515 Croydon Churches Housing Association Limited 23 October 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

Curo Places Limited (202220980)

The resident’s complaint is regarding the landlord’s: response to the resident’s concerns about the condition of the garden. complaints handling.

East Midlands Housing Group Limited (202210779)

The complaint is about the landlord’s handling of the resident’s reports about: its contractor’s conduct. repairs to her boiler and radiators. repairs to her kitchen and bathroom. Repairs to her toilet. The Ombudsman has also considered the landlord’s complaints handling.

Metropolitan Thames Valley Housing (MTV) (202123896)

The complaint is about the landlord’s: Handling of repairs to a leak into the kitchen. Response to the resident’s request for a transfer and reports of noise from neighbours. The Ombudsman has also considered the landlord’s: Handling of the complaint. Record keeping.

Notting Hill Genesis (NHG) (202127687)

The complaint is about the landlord’s: Response to the resident’s request to attend an appeal hearing with a representative. Response to the resident’s queries about a contact arrangement and request for reasonable adjustments. Complaint handling.