From 13 January 2026, we will no longer accept new case enquiries by email. Please use our online complaint form to bring a complaint to us. This helps us respond to you more quickly.

Need help? Other ways to contact us.

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Loading...

ForHousing Limited (202118330)

The complaint is about: The landlord’s handling of repairs to the resident’s balcony door. The associated complaint handling.

Longhurst Group Limited (202122364)

The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs to her roof and to address damp and mould in her property. The landlord’s handling of the associated complaint.

Midland Heart Limited (202127586)

The complaint is about the landlord’s response to the resident’s: reports regarding window repairs; request for compensation for increased heating costs.

Slough Borough Council (202111254)

This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the resident’s reports of leaks from his bathroom; works to the resident’s fences and gate; the resident’s request for assistance with the removal of an asbestos shed roof; the resident’s concerns about mould growth to his property; the resident’s concerns about his front porch; the related complaint.