We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202307114 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident lives on an estate that includes a shared car park, […]
Decision Case ID 202513932 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 February 2026 Background The resident reported several repairs to the landlord from November 2023 […]
Decision Case ID 202526288 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background In February 2024 the resident reported leaks, damp and mould in […]
Decision Case ID 202518443 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident said the landlord had not addressed the condensation […]
Decision Case ID 202424444 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident moved to a 1-bedroom bungalow with her husband in […]
Decision Case ID 202410846 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Shared Ownership Date 11 February 2026 Background The resident contacted the landlord in March 2024 to discuss an increase […]
Decision Case ID 202424524 Decision type Jurisdiction Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leasehold Date 11 February 2026 Background The complainant is the resident’s husband and executor of her estate. […]
Decision Case ID 202347067 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 February 2026 Background The resident, who has a disability, lives […]
Decision Case ID 202428211 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident lives in a first floor flat within a shared […]
Decision Case ID 202518189 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Secure Tenancy Date 11 February 2026 Background The resident lives in the basement flat of a converted property. He […]