Golding Homes Limited (202205830)
This complaint is about the landlords handling of the resident’s reports of: Anti-social behaviour (ASB). The neighbour’s caravan. The neighbours CCTV. Parking issues. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Irwell Valley Housing Association Limited (202206371)
The complaint is about the landlord’s handling of: The resident’s request for it to replace flooring in her bathroom. The resident’s request for her bathroom to be renewed. The resident’s reports of anti-social behaviour (ASB). The resident’s transfer request. The associated complaint.
London Borough of Hackney (202121330)
The complaint is about the landlord’s response to the resident’s concerns about: Missing belongings from her previous property following an emergency transfer and related staff conduct. Its refusal to replace a blind at her current property. Complaints handling.
Longhurst Group Limited (202112139)
The complaint is about the landlord’s response to: The resident’s reports of outstanding repairs in the property. The resident’s reports of antisocial behaviour (ASB) about her neighbour. Reports of ASB it received about the resident. The resident’s request to be rehoused. The resident’s MP about her housing circumstances. This report also looks at the landlord’s handling of the resident’s complaints.
Ongo Homes Limited (202209377)
The complaint is about the landlord’s handling of: The condition of the property when it was let. The resident’s report of repairs to the ceilings as well as damp and mould.
Optivo (now Southern Housing) (202125082)
The complaint is about the landlord’s communication in relation to the resident’s fire safety concerns within the building. The Ombudsman has also considered the landlord’s complaints handling.
Orbit Group Limited (202225435)
The complaint is about the landlord’s handling of: The resident’s report of leaks, blockages, and drainage issues Repairs to the boiler. Damp and mould in the bathroom. The complaint.
Royal Borough of Kensington and Chelsea (202120447)
The complaint is about the landlord’s handling of the resident's: Requests for major works information. Concerns about workmanship quality.
Salvation Army Housing Association (SAHA) (202117550)
The complaint is about the landlord’s handling of the resident’s: Reports of noise by her neighbours and antisocial behaviour (ASB). Request to install CCTV in the communal kitchen. Request to move to another room. Associated formal complaint.
Southern Housing Group Limited (202117230)
The complaint is about the landlord’s handling of: The residents reports of water ingress into the property. The associated remedial works. This Service has also considered the landlord’s complaint handling.