Epping Forest District Council (202215006)
The complaint is about the landlord’s handling of repairs to the resident’s shower.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Great Places Housing Association (202207825)
The complaint is about the landlord’s handling of repairs to: the boiler; the kitchen tap.
Guinness Housing Association Limited (202311620)
The complaint concerns how the landlord responded to the residents reports of tiles coming loose and mould in the bathroom of the property.
Peabody Trust (202108894)
The complaint is about: The condition of the property when it was let to the resident. The unsuitability of the property. The landlord’s handling of the resident’s request to move. The landlord’s handling of the associated complaint.
Peabody Trust (202117348)
The complaint is about: The landlord’s handling of the complainant’s request to succeed to his late father’s tenancy. The landlord continuing to collect rent payments from the late tenant’s bank account. This service has also considered the landlord’s complaint handling.
Sage Housing Limited (202221052)
The complaint is about the landlord’s handling of; repairs to the communal pipework. damage to communal areas. the resident’s request for a replacement carpet and skirting boards in her property. the resident’s complaint.
Southern Housing Group Limited (202224516)
The complaint is about the landlord’s handling of damp, mould and condensation. The landlord’s complaint handling has also been investigated.
Sovereign Housing Association Limited (202104971)
The complaint is about: The landlord’s response to the resident’s reported sewage leaks. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Sovereign Network Homes (202220507)
The complaint concerns how the landlord handled repairs to the entrance doors in the resident’s property.
Warwickshire Rural Housing Association Limited (202216128)
The complaint is about the landlord’s handling of the resident’s annual gas safety inspection. The Ombudsman has also considered the amount of compensation the landlord offered the resident in response to her complaint.