Brighton Housing Trust (202211942)
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Citizen Housing (202204533)
The complaint is about the landlord’s handling of the resident’s: Report of damp and mould in the property. Request for alternative accommodation due to suitability concerns about the property.
Clarion Housing Association Limited (202016918)
The complaint is about: The landlord’s response to the resident’s reports about noise nuisance from a neighbour. The resident’s reports that the landlord has been biased in favour of the alleged perpetrator. The landlord’s complaint handling. The landlord’s communication and record keeping has also been considered.
East Riding of Yorkshire Council (202114618)
The complaint is about the landlord’s: response to the resident’s concerns about asbestos and the landlord’s management of asbestos. response to the resident’s reports of a leaking and defective waste pipe. complaint handling.
Leeds City Council (202222442)
The complaint is about the landlord's handling of the resident's request for her garden tarmac to be resurfaced.
LiveWest Homes Limited (202111179)
The complaint concerns: The landlord’s handling of data sent to it by the resident which was shared without the resident’s consent. The landlord’s handling to the resident’s reporting of the neighbour’s dog barking. This report has also considered the landlord’s record keeping and complaints handling.
London Borough of Redbridge (202111800)
The complaint is about: The landlord’s handling of reports of flooding at the resident's property. The landlord’s handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202216914)
The complaint is regarding: changes made to the resident’s weekly rent amount and the landlord’s subsequent response to his rent account queries; and. the landlord’s handling of the resident’s complaint.
Orbit Group Limited (202012937)
The complaint is about the landlord’s handling of: The resident’s report of a leak from the communal roof. The associated complaint.
Places for People Group Limited (202010595)
The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be re-housed. The resident has also complained that her neighbour was re-housed despite being a perpetrator of ASB. The Ombudsman has also considered the landlord’s: Complaint handling and; Record keeping.