Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The complaint is about the landlord’s handling of the resident’s reports of repairs to the bathroom shower. The complaint is about the landlord’s handling of the resident’s requests for a decant or transfer. The complaint is about the landlord’s handling of the resident’s reports of repair issues in her gardens.
This complaint is about the insurance information given to the resident by the landlord following a leak in his home, and its handling of his subsequent complaint.
The complaint is about the landlord’s response to the resident’s reports of heating and hot water issues at the property.
The complaint is about the landlord’s response to the resident’s reports of noise nuisance and Anti-Social Behaviour (ASB).
The complaint is about the landlord’s response to the resident’s water ingress and mould reports.
The complaint is about the landlord’s response to reports of a boiler leak.
The complaint is about the landlord’s response to the resident’s: reports of a leak and subsequent repair and redecoration works. request for compensation for damage to her property and personal belongings.
The complaint is about the landlord’s response to the resident’s requests to repair or replace the communal carpet.
The resident complained about the landlord’s response to their concerns about the functionality of the CCTV cameras.
The complaint is about the landlord’s handling of the resident’s reports of his neighbour’s barking dog.