East End Homes Limited (202014929)
The complaint is about the landlord’s response to the resident’s request to install an additional toilet in her property. The Ombudsman has also considered the handling of the associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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ForHousing Limited (202115718)
The complaint is about the landlord’s handling of: Remedial repairs to the resident’s roof, bathroom and downstairs toilet. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202219545)
The complaint is regarding the landlord’s; Decision to reduce the number of disabled parking bays in the basement carpark of the resident’s building. Complaints handling.
Metropolitan Thames Valley Housing (MTV) (202223221)
The complaint concerns the landlord’s: Handling of repairs to and subsequent replacement of the resident’s boiler. Complaint handling.
Notting Hill Genesis (NHG) (202217131)
The complaint is about: The landlord’s response to the resident’s request for information about her service charges. The landlord’s response to the resident’s concerns about the frequency and standard of cleaning in the communal areas of the property. The landlord’s complaints handling.
Peabody Trust (202118747)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Sanctuary Housing Association (202201710)
The complaint is about: The landlord’s administration of the resident’s service charge and rent account. The landlord’s handling of the resident’s request for arrears on her service charge and rent account to be waived. The associated complaint.
Torus62 Limited (202220330)
The complaint is about the landlord's handling of bathroom repairs, along with the quality of those repairs.
Birmingham City Council (202204968)
The complaint is about the landlord’s response to the resident’s: reports of a leak within her property. associated complaint.
Bromford Housing Group Limited (202128099)
The complaint is about the amount of compensation offered to the resident associated with the landlord’s handling of: Repairs, including damp and mould, a leaking sink and garden maintenance. The resident’s request for wardrobes and a garden shed. The associated complaint.