Clarion Housing Association Limited (202126704)
This complaint is about the landlord’s handling of repairs to a communal front door. This investigation has also considered the landlord’s handling of the associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Haringey London Borough Council (202222923)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the associated repairs. The resident’s concern that damp and mould in the property had an adverse effect on the health of members of her household, and caused injury. The landlord’s handling of the resident’s complaint. The Ombudsman has also considered the landlord’s record keeping.
Lambeth Council (202204121)
The complaint is about: The landlord’s handling of the repairs to the resident’s property. The landlord’s handling of the temporary decant including restricted access to the resident’s belongings in storage. The landlord’s handling of the resident’s complaint and level of compensation offered. This investigation also considered the landlord’s record keeping.
NSAH (Alliance Homes) Limited (202214183)
The complaint is about the landlord’s response to the resident’s request for repairs and adaptations to the outhouse shed and toilet.
Optivo (now Southern Housing) (202214149)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her upstairs neighbour.
Places for People Group Limited (202306033)
The complaint is about the landlord’s decision not to reimburse the resident for food and other expenses incurred during a temporary decant.
Royal Borough Of Greenwich (202221543)
The complaint is about the landlord’s handling of repairs to the resident’s bathroom, including reports of damp and mould, and repairs to the bath panel, the seal round the wash basin, and the extractor fan.
Thirteen Housing Group Limited (202216797)
The complaint is about the landlord’s response to the resident’s concerns about staff conduct.
Waltham Forest Council (202209449)
The complaint is about the landlord’s response to the resident's reports of subsidence in her garden.
Camden Council (202106293)
The complaint is regarding the landlord’s response to the resident’s reports of: The condition of the resident’s property and common areas, resulting from a neighbour hoarding, including a pest infestation and odours, and the resident’s request for a rent rebate. The landlord’s requests for rent. Noise from other neighbours’ properties, including from a fan and DIY works. The landlord’s complaint handling