The Guinness Partnership Limited (202200407)
The complaint is about the landlord’s response to the resident’s reports about her blocked kitchen sink.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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GreenSquareAccord Limited (202123498)
The complaint is about the landlord's response to the resident's concerns that their garden was unsafe and unusable, and their request for the garden to be paved.
Jigsaw Homes Group Limited (202201661)
The complaint is about the landlord’s handling of the resident’s concerns about the management of the intercom services, including their request for a refund.
Ashfield District Council (202203316)
The complaint is about the landlord’s handling of the resident’s rent arrears.
Clarion Housing Association Limited (202015276)
The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has also been considered.
London Borough of Barking and Dagenham (202005383)
The complaint is about the landlord’s handling of the resident’s reports concerning antisocial behaviour (ASB).
Onward Homes Limited (202113324)
The complaint is about the landlord’s handling of: The resident’s reports of damaged front bay windows. The associated complaint.
Sanctuary Housing Association (202107321)
This complaint is about the landlord’s handing of concerns raised by the resident since April 2021 about access to his property.
Catalyst Housing Limited (202014292)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and threatening behaviour from a neighbour. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Hyde Housing Association Limited (202120928)
The complaint is about the landlord’s: Handling of the resident’s request to be given prior written notice of any appointments. Handling of the resident’s report that her bathroom was cold. Complaint handling.