We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202425538 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background In September 2024 the resident raised a complaint, she said repairs resulted […]
Decision Case ID 202422870 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a first floor flat. The landlord’s recorded […]
Decision Case ID 202502229 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 February 2026 Background The resident moved to his current property, a […]
Decision Case ID 202522934 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background In October 2024 the resident, who has long‑term illnesses and […]
Decision Case ID 202431979 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident has lived in the property, a 2-bedroom, first floor […]
Decision Case ID 202526571 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background The resident lives with her husband in a 3-bedroom house. At the […]
The landlord delayed in providing its stage 2 panel report; however, this was due to the panel needing more information from the resident. It also kept the resident updated about when to expect the report.
Decision Case ID 202444007 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 February 2026 Background The resident lives in a 2-bedroom maisonette […]
Decision Case ID 202335298 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 12 February 2026 Background The resident lives in a house with a sole use […]
Decision Case ID 202403156 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 February 2026 Background Between May 2022 and November 2022, the resident reported […]