We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord's response to a request to remove fly-tipped rubbish from communal areas. The standard of communal cleaning and maintenance. The Ombudsman has also considered the landlord’s complaint handling.
The landlord’s handling of: Damp and mould within the resident’s property and request for new windows. The resident’s request to be rehoused on medical grounds.
The complaint is about the landlord’s handling of the: Resident’s reports of mould and ventilation issues within the property. Associated complaint. Resident’s request for a transfer.
The complaint concerns the landlord's handling of: The resident’s reports of a leak through the bathroom ceiling at the property. The related complaint.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint concerns the landlord's handling of the resident's reports of damp and mould. The Ombudsman investigated the landlord's complaint handling.
The complaint is about: the landlord’s handling of the resident’s reports that she was experiencing antisocial behaviour (ASB); the landlord’s handling of the resident’s reports that her neighbour’s CCTV was impinging on her privacy. This report also considers the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about her service charge calculations.
The complaint concerns: How the landlord handled a leak in the resident’s property. How it handled the repairs in the property following the leak. The conduct of its staff members who spoke to the resident about the leak.
The complaint is about the landlord’s: Response to the resident’s reports of noise. Handling of the associated complaint.