Islington Council (202217948)
The complaint is about the landlord’s response to the resident’s concerns about squirrels at his property. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Lewisham Council (202105460)
The complaint is about the landlord’s handling of the resident’s reports of noise and fouling caused by birds. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Livv Housing Group (202121943)
The complaint is about the landlord’s handling of: The resident’s report of a pest infestation at the resident’s previous property. The resident’s report of a leak and rubbish found underneath the bath in the resident’s current property.
Longhurst Group Limited (202220643)
The complaint is about: The landlord’s handling of required works after completing a damp and mould survey. The landlord’s handling of repairs to the resident’s broken staircase and handrail.
One Housing Group Limited (202201421)
The resident’s complaint is about the landlord’s response to: a leak to the building roof; the associated complaint.
Paragon Asra Housing Limited (202202007)
The complaint is about the landlord’s handling of the resident’s requests: For it to replace the windows in her property. To use female operatives when doing works at her property. For help in maintaining the communal garden. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202208366)
The complaint is about the landlord’s response to the resident’s queries about his service charges. This Service has also investigated the landlord’s complaint handling.
Places for People Group Limited (202127097)
The complaint is about: The landlords response to the residents concerns about the damp and mould in her property. The landlords handling of the residents complaint.
Platform Housing Group Limited (202128262)
The complaint is about: The landlord’s response to the resident’s reports of: Antisocial behaviour (ASB); Outstanding repairs; Boiler repairs. The landlord’s handling of the resident’s: Management move; Complaint.
Southern Housing Group Limited (202203359)
The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by the resident on moving in. The resident’s complaint.