Peak District Rural Housing Association Limited (202208459)
The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202215016)
The complaint is about the landlord’s handling of: Drainage repairs at the resident’s property. The associated complaint.
Clarion Housing Association Limited (202125147)
The complaint is about the landlord’s: Handling of repairs to the resident’s balcony door. Complaint handling.
Guinness Housing Association Limited (202222155)
The complaint is about the landlord’s response to the report that it caused damage to the resident’s front door, window and car.
ForHousing Limited (202214578)
The complaint is about: The landlord’s response to the resident’s concerns about repair delays and asbestos at her property , and her request for compensation. The landlord’s complaint handling.
London Borough of Hackney (202206746)
The complaint is about: The landlord’s response to the resident’s request for reimbursement of her expenses when experiencing a backflow of waste in June 2020. The landlord’s handling of external repairs to a hole outside the property. The landlord’s handling of the associated complaint.
Platform Housing Group Limited (202125368)
This complaint is about the landlord’s decision to apply a mould treatment to the felt in the loft rather than replace it.
Rykneld Homes Limited (202216532)
The complaint is about the landlords handing of reasonable adjustments and general site management during external improvement works to the resident’s property.
Southern Housing Group Limited (202221158)
The complaint is about: The landlord’s pruning of trees in communal areas during the summer. The landlord’s complaint handling.
Chelmer Housing Partnership Limited (202120024)
The complaint is about the landlord’s handling of the resident’s request for adaptions to their property.