Royal Borough of Kensington and Chelsea (202119574)
The complaint is about the landlord’s response to the resident’s security concerns for the building.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sandwell Metropolitan Borough Council (202211526)
The complaint is regarding the landlord’s handling of the resident’s: Concerns about a change to its tenancy conditions, specifically related to age of tenants and visitor restrictions. Concerns about anti-social behaviour.
Stroud District Council (202212935)
The complaint is about the landlord’s handling of remedial works in the resident’s property following a leak from the bath.
Derby City Council (202124724)
The complaint is about: The landlord’s handling of repairs needed to the resident’s kitchen cupboards. The Ombudsman has also considered the landlord’s complaints handling.
Inquilab Housing Association Limited (202108931)
The complaint is about the landlord’s: Handling of arrears on the rent and service charge accounts. Complaint handling.
Lambeth Council (202115695)
The complaint is about the landlord's response to the resident's reports about repairs to the garden wall at the property.
Norwich City Council (202122852)
The complaint is about; The landlord’s handling of repairs to the guttering. The landlord’s complaint handling.
Orwell Housing Association Limited (202120347)
The complaint is about: The landlord’s decision to include the cost of decontaminating bins within the service charge; The landlord not providing individual bins to residents; and The landlord’s refusal to install CCTV.
Peabody Trust (202201602)
The complaint is about the landlord’s: response to the resident’s reports of nesting pigeons; complaint handling.
Places for People Group Limited (202213764)
The complaint is about the landlord’s handling of the resident’s request for her kitchen to be replaced due to damp and disrepair.