Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Hackney (202417345)

The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Associated complaint.

London Borough of Lambeth (202325251)

The complaint is about the landlord’s handling of: The decant process, including the resident’s request for a permanent move to an alternative property. The resident’s request for a parking permit at the decant property. We have also considered the landlord’s complaint handling.

London Borough of Lambeth (202424802)

The complaint is about the landlord’s handling of the resident’s: Repair requests following a leak into the property and subsequent report of damp and mould. Complaint.

London Borough of Lambeth (202428770)

The complaint is about the landlord’s: handling of reports of damp and mould. understanding of the household’s vulnerabilities and support needs. The Ombudsman has also considered the landlord’s handling of the complaint.

Nottingham City Council (202306942)

The complaint is about the landlord’s response to: The resident’s reports of subsidence in his property.  The resident’s request that it remove a tree that was next to his property.