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REPORT COMPLAINT 202121759 Guinness Housing Association Limited 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling.
The complaint is about the landlords: Handling of the residents reports of defects at his property. Handling of the residents reports of the lack of communal maintenance at his property. Communication and complaint handling.
The complaint is about the landlord’s handling of: Repairs, in particular: Replacement windows. A blocked toilet. A boiler repair. A fire alarm repair. A communal door repair. The resident’s request for replacement flooring after a leak. A boundary fence repair. Paintwork on the exterior of the building. The resident’s reports of dust in the property. The resident’s request for sound proofing due to noise disturbance from a neighbour. The resident’s complaint. The Ombudsman has also assessed the landlord’s record keeping.
The complaint is about the landlord’s handling of: Fire safety concerns and repairs following the removal of smoke detectors. Replacement of the front door of the resident’s flat. Repairs/replacement of the intercom system. Repairs/replacement of the internal communal fire doors. This report has also considered: Record keeping. Complaints handling.
The complaint is about: The landlord’s handling of repairs to the roof of the building. The landlord’s response to the resident’s reports about the standard of workmanship provided by the landlord. The landlord’s complaint handling. The landlord’s handling of repairs to the roof of the building in 2009. The level and reasonableness of service and major works charges. The Ombudsman has also considered the landlord’s record keeping.
The landlord’s response to the resident’s complaint about the consent that was granted for works affecting the communal area of her building.
The complaint is about: The landlord’s handling of the resident’s request to extend her property into the loft space. The landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s: response to concerns about the standard of workmanship following repairs to kitchen and living room floor; response to the resident’s reports of issues with the side path; handling of repairs to the garden fence; and response to the resident’s concerns about discrimination and equality.