Westminster City Council (202122645)
The complaint is about: The landlord’s handling of a leak into the resident’s property. This Service has also considered the landlord’s complaint handling approaches.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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A2Dominion Housing Group Limited (202008357)
The complaint concerns the landlord’s handling of: The resident’s reports of damp and mould in her previous property. The resident’s reports about the felling of a tree and the subsequent damage caused to the property. The resident’s concerns about the electrics at the property. The resident’s reports of issues with the drains and guttering at the property. This report has also considered: The landlord’s record keeping. The complaint’s handling.
A2Dominion Housing Group Limited (202109610)
The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
A2Dominion Housing Group Limited (202122709)
The complaint is about: The landlord's handling of the resident's decant. The landlord's handling of the resident's request to access her belongings in storage.
Aster Group Limited (202222222)
The complaint concerns: The landlord’s handling of the resident’s report of damp and mould in her bathroom. Complaint Handling.
Basildon Borough Council (202115032)
The complaint is about: A dispute over the responsibility for repairs to resolve water ingress at the resident’s property. How the landlord managed the resident’s associated complaint.
Basildon Borough Council (202115819)
This complaint is about the landlord’s handling of the resident’s request for the gas pipes to be relocated.
Birmingham City Council (202103379)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour and harassment. The landlord’s handling of the resident’s concerns about the CCTV cameras attached to the block. The landlord’s complaints handling.
Bolton at Home Limited (202207243)
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour and her request for a managed move.
Clarion Housing Association Limited (202016549)
The complaint is about the landlord’s handling of: A mutual exchange. Repairs to the property and a pest infestation. The resident’s request for a management transfer to another property. The resident’s reports of anti-social behaviour. The resident’s complaint.