Lambeth Council (202202383)
The complaint is about the landlord's handling of reports of leaks, damp, mould and water damage in the property. The Ombudsman has also considered the landlord’s record keeping.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202222149)
The complaint is about the landlord’s handling of: reports of lack of hot water; the repairs to the external doors and windows; repairs to the bathroom, including the request to be compensated; complaint handling.
London Borough of Ealing (202206026)
The complaint is about: The landlord’s handling of repairs following a leak. The landlord’s complaint handling.
Moat Homes Limited (202115124)
The complaint is about the landlord’s handling of the resident's reports of noise nuisance from his neighbour’s property.
Notting Hill Genesis (NHG) (202017019)
The landlord’s handling of the resident’s request to sell her property, and; Its subsequent complaint handling.
Optivo (now Southern Housing) (202219051)
The complaint is about: The landlord's handling of reports of issues with the boiler. The level of compensation awarded. The landlord’s complaint handling.
South Tyneside Council (202119436)
This complaint is about: The landlord’s management of repairs within the property including cancelled repair requests, damp remedial works, and a replacement kitchen. The landlord’s handling of reports of staff misconduct.
Sovereign Housing Association Limited (202220067)
The complaint is about the landlord’s handling of reports of a roof leak, damp and mould and damaged belongings at the property. The landlord’s complaint handling has also been investigated.
The Guinness Partnership Limited (202225901)
The complaint is about: The landlord’s handling of repairs related to damp and mould reports. The landlord’s handling of repairs to an external wall and gates. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202300292)
The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the associated complaint.