Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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Camden Council (202322222)

The complaint is about the landlord’s response to reports of damp and mould, related repairs, and a crack in the window.

Citizen Housing (202216412)

The complaint is about the landlord’s handling of: Reports of uncovered wiring. Repairs to the bathroom wall. Repairs to the balcony door. Repairs to the bedroom window. The resident’s complaint.

East Midlands Housing Group Limited (202228179)

The complaint is about the landlord’s handling of the resident’s concern that the original chain-linked boundary fence separating his and his neighbour’s rear gardens had been removed.

Golding Homes Limited (202229689)

The complaint is about the landlord’s response to the resident’s reports of a neighbour fencing off and landscaping part of the communal garden. The Ombudsman has decided to consider the landlord’s complaint handling.