Southern Housing Group Limited (202118236)
The complaint is about the landlord’s response to the resident's reports of: Damp and mould. A leak in the bathroom ceiling. This investigation will also look at the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southwark Council (202205299)
The complaint is about: The landlord’s handling of adaptations to the resident’s kitchen and reports of damage caused during the work. The landlord’s handling of the associated formal complaint.
Sovereign Network Homes (202126632)
REPORT COMPLAINT 202126632 Network Homes Limited 12 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Hyde Housing Association Limited (202116942)
The complaint is about: The landlord’s response to the resident’s concerns about its management of the sinking fund and repairs at the property. The landlord’s complaint handling.
Notting Hill Genesis (NHG) (202120755)
The complaint is about the landlord’s: Response to the resident’s concerns regarding the windows in the communal area. Response to the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s transfer request. The Ombudsman has also considered the landlord’s handling of the resident’s complaint as part of the assessment.
Peabody Trust (202203833)
The complaint is about the landlord’s: response to a request for boiler repairs, and; failure to provide the resident with requested policies and practices.
Salix Homes Limited (202213341)
The resident complained about: the landlord’s handling of the mutual exchange. The landlord’s handling of repairs required to the property after the mutual exchange, including the resident’s reports of damp and mould..
The Guinness Partnership Limited (202200794)
The complaint is about:
Thirteen Housing Group Limited (202229570)
The complaint is about: The landlord’s response to the resident’s report of a roof leak, damage to a ceiling, and damp and mould. The landlord’s handling of the removal of garden decking and repairs to the underlying concrete.
Haringey London Borough Council (202208301)
The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been investigated.