We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about the landlord’s response to: The resident’s reports of a faulty central heating system within the property. The resident’s request for repairs to the shed and query regarding its ownership. The resident’s reports about the conduct of the landlord’s staff member.
The complaint is about the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will also look at the landlord’s: Complaint handling; Record keeping.
The complaint is about the landlord’s: Handling and management of repairs to reinstate heating and hot water in the property. Response to the resident’s reports of outstanding repairs within the property. Response to the resident’s reports that the property was inaccurately advertised as a ground floor property. Provision of information about asbestos in the property. Provision of information about carbon monoxide detectors in the property. The landlord’s handling of the resident’s complaints has also been investigated.
The resident has complained: about the landlord’s response to reports of operatives entering the garden without permission. about the landlord’s response to reports of non-household rubbish left outside the property. about the landlord’s response to concerns about contact arrangements. about the landlord’s response to concerns about the property condition. that that the landlord has discriminated against him on the ground of disability, in breach of the Equalities Act 2010. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about: Communication regarding major works carried out to the block. The standard of works carried out to the roof, windows and paintworks within the major works programme. The decision to remove the rear balconies from the building and impact on the value of his property. We have also considered the landlord’s handling of the complaint within the investigation.
The complaint is about: The landlord’s response to the resident’s concerns about the standard to which tarmacking repairs have been completed. The landlord’s response to the resident’s service charge enquires, particularly concerning the service charges for external estate lights, playground repair/maintenance and air conditioning. The Service has also considered the landlord’s complaint handling. The complaint is about: The landlord’s response to the resident’s concerns about the standard to which tarmacking repairs have been completed. The landlord’s response to the resident’s service charge enquires, particularly concerning the service charges for external estate lights, playground repair/maintenance and air conditioning. The Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from his neighbour.
The complaint is about the landlord’s handling of reports of leaks, damp, and mould in the property.
The complaint is about the landlord’s: Administration of the resident’s rent account and explanation for the arrears. Handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of leaks from the property above.