Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns: How the landlord handled the resident’s concerns relating to the communal electricity in the building being suppled from the resident’s meter. The associated formal complaint into this matter.
The complaint is about the landlord’s handling of works required to the property allocated to the resident before his tenancy could commence.
The complaint is about the landlord’s handling of repairs to the resident’s fence.
The complaint is about: The landlord’s response to the resident’s request to extend her property. The landlord’s decision to refuse consent for the extension.
The complaint is about the landlord's response to the resident's request to cut back trees in the back garden of the resident’s property.
The complaint is about the landlord’s: response to the resident’s reports about a hot water tank leak and damage to his carpet; complaints handling and record keeping.
The complaint is about the landlord’s response to the resident’s reports of damage to her front door.
The complaint is about: The landlord’s handling of repairs to the resident’s walls. The landlord’s response to the resident’s reports of damp and mould. The landlord’s handling of the associated complaint.
REPORT COMPLAINT 202112236 Paragon Asra Housing Limited 6 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s payment of £100 compensation to the resident as ordered by the Housing Ombudsman Service.