From 13 January 2026, we will no longer accept new case enquiries by email. Please use our online complaint form to bring a complaint to us. This helps us respond to you more quickly.

Need help? Other ways to contact us.

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Islington Council (202119071)

The complaint is about: The landlord’s response to the resident’s reports of a leak following the installation of a new boiler; The landlord’s handling of the resident’s request for a temporary decant whilst remedial repairs were carried out following the leak; The landlord’s complaint handling; The insurance provider’s response to the resident’s request for compensation and the management of the remedial works it ordered.

Lambeth Council (202120072)

The resident complains about how the landlord handled his reports of leaks affecting the property, including the time taken to complete repairs and the landlord’s communication.

LiveWest Homes Limited (202123970)

The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning and communal grounds maintenance.

London & Quadrant Housing Trust (L&Q) (202111543)

The complaint is about: the landlord’s handling of the resident’s concerns about an increase in service charges which he did not believe should apply. the landlord’s handling of the resident’s complaint.