Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

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Peabody Trust (202127601)

The complaint is about the landlord’s handling of the resident’s concerns regarding the brightness of the lighting outside her property.

Sanctuary Housing Association (202122141)

The complaint is about the landlord’s:

A2Dominion Housing Group Limited (202205463)

The complaint is about the landlord’s: Handling of repairs to a toilet at the property. Handling of the associated complaint. Record keeping.

Cornwall Housing Limited (202204685)

The complaint is about the landlord’s: handling of repairs to the property’s boiler; complaints handling.

Guinness Housing Association Limited (202216068)

The complaint is about the landlord’s response to the resident’s request for the installation of a shower.

Hackney Council (202113360)

The complaint is about the landlord’s: record keeping; handling of the resident’s complaint concerning damp, mould, leaks, window defects and related disrepair issues; handling of the resident’s allegations of racial discrimination.

Incommunities Limited (202201911)

The complaint is about the landlord’s response to a request for gas central heating to be installed at the property.

Newlon Housing Trust (202126082)

The complaint is about the landlord’s: Handling of repairs to the resident’s property (damaged ceilings causing exposure to asbestos, rotten window frames, damp and mould, sink and shower blockages, broken water booster pump and exposed wiring). Handling of boiler repairs to the resident’s property.

North Warwickshire Borough Council (202123962)

The complaint is about the landlord’s response to the resident’s complaint related to the maintenance of the building and her front door and windows.

Platform Housing Group Limited (202215851)

The complaint is about the landlord’s handling of repairs to the resident’s bathroom floor.