Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s concerns about: The conduct of the landlord’s staff. Record keeping concerning a previous survey. The landlord's response to the reports of outstanding repairs to the kitchen and bathroom. Advice relating to the resident’s responsibility for repairs. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about: The landlord’s handling of leaks at the resident’s property. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports about damp and mould.
The complaint is about the landlord’s handling of the resident’s: application for housing; concerns that he had been discriminated against during the housing application process.
The complaint is about: the landlord’s compliance with a court judgement from 2015. the landlord’s handling of a boiler repair and replacement. the landlord’s handling of the associated complaint.
This complaint is about the landlord’s handling of the resident’s reports of: Anti-social Behaviour/Noise nuisance (ASB) by their neighbours in the flat above. Leaks into their property from the flat above. Damp and mould in the property.
The complaint is about the landlord’s handling of the resident’s right to buy application.
The complaint is about the landlord’s handling of: The resident’s reports about a neighbour’s cat entering her home and garden. The resident’s reports about a neighbour’s garden overgrowing onto her walkway.
The complaint is about the landlord’s response to: The resident’s reports of a rodent infestation. The resident’s application for re-housing due to medical grounds. Complaint handling.
The complaint is about the landlord’s handling of repairs to the resident’s bedroom windows and outhouse roof.