Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s request for the neighbour to store their rubbish bins within their own property boundary and not within the external communal areas. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and the subsequent amount of compensation it offered.
The complaint is about the landlord’s handling of: The resident’s reports of mould, damp and leaking toilet in the property. The resident’s complaint.
The complaint is regarding the landlord’s response to the resident’s queries about the rent category of the property and its handling of the rent and service charge increase process.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour. Handling of the complaint.
The complaint is about: The landlord’s response to the resident’s concerns regarding her service charge in the financial years 2020/21 and 2021/22. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports about: The safety of his communal back garden’s surfaces and fencing. Its garden maintenance of trees and hedges.
The complaint is about the landlord’s: response to the resident’s reports of damp and mould; response to the resident’s request for his electrics to be reviewed. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of reports that the resident behaved unacceptably towards its staff. The landlord’s handling of the installation of a gas meter. The landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s requests to have trees cut back. Handling of proposed works to the guttering and downpipe at the block. Use of the Section 20 consultation procedure. The resident has also complained about the level of the service charge for works to the guttering and downpipe.