We are currently experiencing technical difficulties with our online complaints form. Please contact us by phone during this time.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Beyond Housing Limited (202208513)

The complaint is about the time taken by the landlord to resolve defects in the kitchen and bathroom. The Ombudsman also considered the landlord’s complaint handling.

Bromford Housing Group Limited (202124455)

The complaint is about the landlord’s response to the resident’s; Request to replace a door; Reports of outstanding repairs; Reports of an overgrown tree; Enquiry about a kitchen refurbishment. This report will also assess the landlord’s: Complaint handling; Record keeping.

Camden Council (202205534)

The complaint is about the landlord’s handling of the resident’s: Right-to-Buy application. Requests for reasonable adjustments.   Reports of damp and mould, loss of heating and hot water, and lack of insulation.   The Ombudsman has also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202210730)

The complaint is about the way the landlord handled the resident’s: Rent arrears; Concerns about contractor visits; Personal data following a cyber incident; Complaint. This report will also assess the landlord’s record keeping.

East Midlands Housing Group Limited (202211795)

    REPORT COMPLAINT 202211795 East Midlands Housing Group Limited 26 January 2024   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Haringey London Borough Council (202222316)

The complaint is about the landlord’s handling of the resident’s reports of: Repair issues in the property, including damp and mould. A mice infestation in the property. Overcrowding and her concerns about the landlord’s transfer list. The landlord’s handling of the complaint has also been considered.