Halton Housing (202310172)
The complaint is about the landlord’s: Handling of the resident’s reports of defects. Complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Manchester City Council (202301791)
The complaint is about the landlord’s: handling of reports of damp and mould in the resident’s property. complaint handling.
Bromford Housing Group Limited (202220665)
The complaint is about: the landlord’s handling of reports of damp and mould in the property the landlord’s handling of repairs to: external doors windows external lights kitchen fitting the landlord’s handling of the associated complaints. The Ombudsman has also decided to investigate the landlord’s record-keeping practices in this case.
Abri Group Limited (202322284)
The complaint is about the landlord's handling of: The resident’s reports of damp and mould The residents complaint.
Birmingham City Council (202233239)
The complaint is about the landlord’s response to the resident’s reports of leaks into his property and anti social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Brighton and Hove City Council (202306666)
The complaint is about the landlord’s handling of the resident’s reports of water ingress.
Broadacres Housing Association Limited (202207664)
The complaint is about: The landlord’s handling of the resident’s reports of various repairs, including a leaking stop tap, damp and mould. The landlord’s response to the resident’s request for the bathroom to be replaced.
Citizen Housing (202230632)
The complaint is about the landlord’s handling of: The resident’s report of a leak. The associated complaint.
Clarion Housing Association Limited (202315910)
This complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her home. Excessive cold in her home.
Curo Places Limited (202324124)
This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp, and mould. Complaint handling.