London & Quadrant Housing Trust (202007116)
The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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One Vision Housing Limited (202124849)
The complaint is about the landlord’s handling of plastering works in the resident’s property.
Peabody Trust (202107763)
The complaint is about the landlord's handling of: the replacement of cladding; and the associated complaint.
Southwark Council (202202636)
This complaint is about: The landlord’s response to reports of drainage problems. The landlord’s investigation of recurring heating faults. The landlord’s complaint handling and timeliness in providing relevant compensation.
Wakefield And District Housing Limited (202127239)
The complaint relates to the landlord’s: Response to the resident’s enquiries and concerns about charges. Response to the resident’s concerns about staff conduct. Handling of the resident’s complaint.
Wandle Housing Association Limited (202200752)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property’s basement. The repairs to plasterwork in a bedroom. The associated complaints.
Wandle Housing Association Limited (202200819)
The complaint is about the landlord’s handling of a pest infestation at the resident’s property. This Service has also considered the associated complaint handling.
Yorkshire Housing Limited (202116134)
The complaint is about: The landlord’s handling of reports of a leak, damp and mould relating to the resident’s permanent and decant property. The landlord’s handling of a decant. Complaint handling and the resident’s request for compensation. The Ombudsman has also taken into account the landlord’s consideration of the resident’s welfare.
A2Dominion Housing Group Limited (202115967)
The complaint is about the landlord’s handling of: Reports of a leak in the roof of the property. The associated complaint.
A2Dominion Housing Group Limited (202122257)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated complaint.