Peabody Trust (202128172)
The complaint is about: The condition of the windows at the property. The landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing Group Limited (202120753)
The complaint is about the landlord’s handling of repairs to the bathroom following a leak from the ceiling.
The Riverside Group Limited (202209085)
The complaint is about:
Bromsgrove District Housing Trust Limited (202205923)
The complaint is about the landlord’s response to the resident’s queries regarding: Her request for it to provide a double oven in the property. The landlord installing some kitchen units which did not match the existing units. The length of time taken for the landlord to paint the kitchen wall. The resident being liable to pay charges for two properties simultaneously for a period.
Clarion Housing Association Limited (202100482)
The complaint concerns the level of compensation offered to the resident following reports of a pest infestation in her property.
Hammersmith and Fulham Council (202121487)
The complaint is about the landlord’s response to the resident’s:
Hexagon Housing Association Limited (202215395)
The complaint is about the landlords handling of repairs to the resident's boiler.
London & Quadrant Housing Trust (L&Q) (202206602)
The complaint is about: The landlord’s response to the resident’s reports of noise disturbances. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
One Housing Group Limited (202204783)
The complaint concerns how the landlord handled the resident’s reports of noise nuisance and his request to improve the soundproofing in the building.
Peabody Trust (202203299)
The complaint is about: The landlord’s handling of reports of leaks within the property and the associated repairs. The landlord’s handling of the resident’s complaint.