Sanctuary Housing Association (202224848)
The complaint is about is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Shian Housing Association Limited (202315994)
The complaint is about the landlord’s: Response to the resident’s concerns regarding staff conduct between January 2023 and February 2024. Response to the resident’s request for reasonable adjustments. Handling of restrictions on the resident’s contact between January 2023 and February 2024. Handling of repairs reported by the resident between January 2023 and February 2024. Handling of the resident’s complaints.
Wandsworth Council (202305918)
The complaint is about the landlord’s handling of: The resident’s reports of repeated leaks affecting the property. The resident’s reports of damage to her belongings. The resident’s request to be rehoused. The associated complaint.
City of Doncaster Council (202231462)
The complaint is about the landlord's: Response to the resident’s subject access request (SAR). Handling of the resident’s concerns of a neighbour’s Right to Buy (RTB) purchase of a property. Handling of the resident’s reports of antisocial behaviour by a neighbour. Handling of the resident's reports of leaks at the property. Handling of remedial works required at the property. Complaint handling.
Eastlight Community Homes Limited (202309761)
The complaint is about the landlords response to the resident's request for repairs to the patio door handles and locking mechanism.
Metropolitan Thames Valley Housing (MTV) (202226559)
The complaint is about the landlord's handling of the resident’s concerns about the suitability of decant accommodation. The Ombudsman will also investigate the landlord’s complaint handling.
South Holland District Council (202233115)
The complaint is about: The landlord's handling of the resident’s personal belongings in his former property following a fire. The landlord's decision to restrict the resident's access to his former property following a fire.
Southern Housing (202221957)
This complaint is about the landlord’s handling of: Reports of water ingress into the resident’s property. The associated complaint.
Yorkshire Housing Limited (202303208)
The complaint is about the landlord’s handling of window repairs.
Barnsley Metropolitan Borough Council (202305828)
The complaint is about the landlord’s handling of the resident’s reported concerns about: artex and asbestos; damp and mould; the condition of the kitchen and bathroom. The landlord’s complaint handling has also been investigated.