Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is regarding the landlord’s handling of: repairs to the communal door entry system; the resident’s request for a refund of this element of his service charge, and; the associated complaint handling.
The complaint is about the landlord’s handling of plastering works in the resident’s property.
The complaint is about the landlord’s handling of: The resident’s reports of a sewage smell coming from the kitchen sink. The associated complaint.
The complaint is about the landlord’s response to the resident’s concerns following the disturbance of asbestos during works to a storage cupboard.
The complaint is about the landlord’s response to the resident’s concerns about his water supply being turned off without notice.
The complaint is about the landlord’s response to the resident’s ongoing issues with heating and hot water.
The complaint is about: The landlord’s handling of repairs to the resident’s heating system. The landlord’s handling of repairs to the resident’s bathroom window. The Ombudsman has also considered the landlord’s complaints handling.
REPORT COMPLAINT 202103858 Clarion Housing Association 18 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining […]
The complaint is about the landlord’s: Decision to remove bollards installed by the resident and her husband at the end of her driveway. Communication with the resident and her husband in dealing with this matter.
The complaint is about the landlord’s handling of: Reports of leaks into the resident’s property. The associated complaint.