London & Quadrant Housing Trust (L&Q) (202111758)
The complaint is about: The landlord's response to repairs to the property. The landlord's response to pest control issues. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202115485)
The complaint is about the landlord’s handling of: The resident’s reports of water ingress caused by faulty guttering; The resident’s insurance claim covering the resultant damage; The associated complaint.
London Borough of Barking and Dagenham (202014048)
The complaint is about the landlord’s handling of: Remedial work to the resident’s property following reports of damp and mould. The associated complaints.
Metropolitan Thames Valley Housing (MTV) (202106636)
The complaint is about: The time taken by the landlord to start a Japanese knotweed treatment plan in the garden. The landlord’s decision not to maintain the garden, or to replace the lawn once treatment was complete. The Ombudsman has also investigated the landlord’s complaint handling.
Midland Heart Limited (202205442)
The complaint is about the landlord’s decision not to renew the resident’s garden fence.
Saffron Housing Trust Limited (202120095)
The complaint is about the landlord’s: Response regarding its repair responsibilities at the property. Handling of a lighting repair. The Ombudsman has also assessed the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202003694)
The complaint is about the landlord’s handling of the resident’s concerns about the condition of her garden.
Solihull Metropolitan Borough Council (202126746)
The complaint is about the landlord’s handling of reports from the resident of anti-social behaviour.
Tower Hamlets Homes (202126875)
The complaint is about the landlord’s: response to reports of leaks into the property; response to reports of damp and mould, and; related communication and complaint handling. This Service has also considered the landlord’s record keeping.
Waltham Forest Council (202221278)
The complaint is about the landlord’s handling of the resident’s reports of damage to the guttering and brickwork at her property.